Configuring compliance process Incident Classification Categories in System Center 2012 Service Manager
Incident Classification Categories in System Center 2012 Service Manager are helpful to route Incidents to the related support group. Also , the Incident Classification Categories can be used in reporting to monitor Key Performance Indicators (KPIs) and for auditing compliance. This recipe will explain how to add additional Incident Classification Categories to support the compliance management process.
Getting ready
The Planning System Center Service Manager 2012 related settings and configuration recipe of Chapter 6, Planning a Compliance Program in Microsoft System Center 2012, should be completed and documented before you begin with this recipe. ...
Get Microsoft System Center 2012 R2 Compliance Management Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
