Creating compliance program Incident templates in System Center 2012 Service Manager
Incident templates in SCSM 2012 are prefilled Incident forms. These may include a predefined Title, Description, Urgency, Impact, and Support Group or Assigned User in the Incident record.
Templates offer a consistency for all newly created Incidents in the compliance process.
Before we start creating Incident templates, you should finish all previous recipes within this chapter:
- Configuring connectors in System Center 2012 Service Manager to support a compliance program
- Adding Configuration Items manually in System Center 2012 Service Manager to support a compliance program
- Configuring compliance process Incident Classification Categories in System Center ...