This recipe discusses the steps required to create a rich text formatted e-mail template.
This procedure requires you to have a copy on Microsoft Word 2007 or above installed. You must be in the SCSM Administrator role and have the SCSM console open.
We will use an incident notification as an example. We will create a template for sending the affected user the following incident details:
The following steps will guide you through the process of how to create an e-mail notification template: