Creating formatted e-mail notification templates

This recipe discusses the steps required to create a rich text formatted e-mail template.

Getting ready

This procedure requires you to have a copy on Microsoft Word 2007 or above installed. You must be in the SCSM Administrator role and have the SCSM console open.

We will use an incident notification as an example. We will create a template for sending the affected user the following incident details:

  • The ID of the Incident
  • Affected users name
  • Title
  • Description
  • Status
  • Priority

How to do it...

The following steps will guide you through the process of how to create an e-mail notification template:

  1. Create a new Word document and design the format of your notification e-mail with the details of the properties to ...

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