O'Reilly logo

Microsoft System Center 2016 Service Manager Cookbook - Second Edition by Dieter Casser, Steve Buchanan, Steve Beaumont, Andreas Baumgarten, Anders Asp

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Downloading, installing, and configuring the Exchange Connector

SCSM has a built-in function to handle incoming e-mails. Unfortunately, this built-in function can be challenging to configure and is also very limited. Here's a few limitations:

  • It can only handle incidents
  • It doesn't handle updates to existing work items
  • It requires an SMTP server to drop e-mails as a file in a folder within Windows

Because of these limitations and the need to have a working incoming e-mail channel, the Exchange Connector was developed by members from the SCSM product group, but was initially released as an unsupported solution. Nowadays, the solution is supported but is still handled as a separate download and is not included in the product itself.

Using the Exchange ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required