Microsoft System Center 2016 Service Manager Cookbook - Second Edition

Extending the Incident class with a new property

In this recipe, we will take a look at extending the incident class with a new property. This can be done when you want to keep track of something that isn't available by default. You might want to keep track of the incident discovery date, for instance. That's not a property of the incident class by default, so if you would like to do so, you will have to extend the class, as described in this recipe.

Getting ready

Make sure you have downloaded and installed the Authoring Tool. Note that the version of the Authoring Tool has to match the version of your Service Manager installed.

Download the Service Manager Authoring Tool available at https://www.microsoft.com/en-us/download/details.aspx?id=54059 ...