Troubleshooting inventory can be a challenge even for a seasoned CM administrator, so we felt it best to walk through the process in this recipe. This process will help you with other client troubleshooting issues, as well as help you understand the communication flow.
To walk through this flow, use a test environment to easily see the information in log files. Use
CMTrace.exe to view CM client and server logs. As with any process, there are some variables based on the complexity of your hierarchy. We will walk through the steps in a basic scenario, and then discuss the variations for more complex environments.