Service offerings in the SCSM 2012 Service catalog are the second tier to sort and combine Service offerings. SCSM 2012 groups and user roles can be used to control the permission through which users are able to see and use request offerings in the SCSM 2012 portal.
This recipe shows the necessary configuration and steps to create Service offerings in SCSM 2012.
To create Service offerings in the SCSM 2012 Service catalog, open the SCSM 2012 console and navigate to Library | Service Catalog | Service Offerings.
To create a Service Catalog Service offering, follow these steps: