Working with Service Requests in the portal

After publishing the Request offering and Service offering end users can start creating Service Requests in the SCSM 2012 Self Service portal based on this offering.

This recipe shows how to work with the SCSM 2012 portal to submit a Service Request.

Getting ready

Open the SCSM 2012 Self Service portal in Microsoft Internet Explorer.

By default the URL is https://<portalservername>:<port>/SMPortal/.

How to do it...

  1. The following is the SCSM 2012 portal entry page:
    How to do it...
  2. Click on the Service offering Active Directory User Management.
  3. Click on Request A New User in Active Directory.
  4. Click on Go to request form.
  5. Provide ...

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