Adding a task to the Incident form

Tasks are different type of actions that you can perform on an object from the Service Manager console. Some tasks are essential for Service Manager to work, such as the Create and Edit tasks, other tasks are used to facilitate the troubleshooting process. A good example of this is the Ping Related Computer or Remote Desktop tasks that are available when selecting an Incident.

Getting ready

Make sure that Service Manager is up and running and that you have sufficient privileges to create a new task.

How to do it...

In this example, we will create a custom task for executing an nslookup on a computer related to an incident.

  1. Start the Service Manager console and go to the Library workspace.
  2. Select Tasks in the navigation ...

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