Creating a view to display the Problem Records created in the last 30 days
Views are used everywhere in the Service Manager console to display objects of a certain class and for a given criteria. If you take a look at the views for the Problem Management process, there are a couple of predefined views, as follows:
- Active Known Errors
- Active Problems
- Closed Problems
- My Problems
- Needing Review
- Resolved Problems
These are all good and useful views, but there's a good chance that you might want to create a couple of additional views. For instance, you might want a view that shows all the Problem records that's been created for the last 30 days, regardless of their status.
Make sure that Service Manager is up and running and that you have sufficient ...