Making the description field in the Incident form to auto grow

By default the description field of an Incident or a Problem only displays three rows of text. If you enter more than three rows of information into that field, you will have to scroll in order to read it all. This makes it hard to read and to get a quick overview of the actual issue. The solution to this is to change the behavior of the Description field to automatically grow with its content.

This is probably the most common form of customization for any organization using Service Manager and is a great way to start learning the Authoring Tool.

Getting ready

Make sure you have downloaded and installed the Authoring Tool. Note that the version of the Authoring Tool has to match the ...

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