Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.
This recipe will describe the steps to create a new Change Request Template.
In the SCSM 2012 console navigate to Library | Templates.
To create a Change Request Template, follow these steps:
Change Request Service Pack Installation Template.
This template can be used for Change Requests regarding deployment of Service Packs.