Creating and configuring Change Request Templates

Change Request Templates can be used to pre-fill information in the Change Request form. These can be for instance a predefined Title, Description, Impact, Risk, and Priority.

This recipe will describe the steps to create a new Change Request Template.

Getting ready

In the SCSM 2012 console navigate to Library | Templates.

How to do it...

To create a Change Request Template, follow these steps:

  1. Click on Create Template in the Tasks pane.
  2. Enter a name. In this recipe we are using Change Request Service Pack Installation Template.
  3. Enter a description. For instance, This template can be used for Change Requests regarding deployment of Service Packs.
  4. Choose the Change Request class by clicking on Browse ...

Get Microsoft System Center 2012 Service Manager Cookbook now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.

Start your free trial