Creating and managing Incident Management roles
This recipe provides the steps required to complete the creation of an Incident Management role.
You must meet the following prerequisites before you complete this task:
- Planning: Agree the support group analysts and categories for Incident Management (for example, use a table to capture the planning information). Plan for views and queues for security scope filtering. We will use an Incident Management team called Desktop Support in this recipe.
SCSM Security role (template)
SCSM - IM Desktop Support
- Installation and ...