In Chapter 5, Deploying Service Request Fulfillment, we discussed how to create a Service Catalog and present your Service Offerings and Request Offerings on the self-service portal. This is great and allows the end-users to report Incidents and register Service Requests from the portal whenever they like. To make this even better we can automate the actual request by utilizing System Center Orchestrator.
This recipe involves working in System Center Orchestrator and has some requirements within that product which we don't have to discuss in this book.
For more information regarding System Center Orchestrator, see the official documentation on TechNet: