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Microsoft System Center 2012 Service Manager Cookbook by Andreas Baumgarten, Anders Asp, Samuel Erskine, Dieter Gasser, Steven Beaumont

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Automating your Request Offerings with Orchestrator

In Chapter 5, Deploying Service Request Fulfillment, we discussed how to create a Service Catalog and present your Service Offerings and Request Offerings on the self-service portal. This is great and allows the end-users to report Incidents and register Service Requests from the portal whenever they like. To make this even better we can automate the actual request by utilizing System Center Orchestrator.

Note

This recipe involves working in System Center Orchestrator and has some requirements within that product which we don't have to discuss in this book.

For more information regarding System Center Orchestrator, see the official documentation on TechNet:

http://technet.microsoft.com/en-us/library/hh237242 ...

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