Microsoft Teams Administration Cookbook

Chapter 10. Monitoring Availability and Quality in Microsoft Teams

As you have seen in the previous chapters, Teams includes different tools that allow you to connect and work with people inside and outside your organization. Because of the multifaceted nature of Teams, different tools are required for assessing the quality of your network, monitoring and controlling the quality of communications, and troubleshooting the platform. Organizations use Teams to share, collaborate, and meet—just ensuring that the service is available is not enough. Your objective as a Teams administrator is to identify Teams performance issues and isolate the cause of service degradations or disruptions.

This chapter examines monitoring and measuring the quality of the Teams service.

10.1 Checking Microsoft 365 Service Health

Problem

You need to quickly check the health of Microsoft 365 to determine whether there are any issues with the services.

Solution

The first place you must visit in the case of an outage in your tenant’s services, or anomalies in Microsoft 365 services that have been running for some time, is the “Service health” page in the Microsoft 365 admin center.

From the Microsoft 365 admin center, click Health > “Service health.” The upper part of the page lists advisories or incidents that are ongoing (as shown in Figure 10-1).

Figure 10-1. Active issues on the “Service health” page ...