Microsoft Teams For Dummies, 2nd Edition

Chapter 11

Making and Receiving Calls

IN THIS CHAPTER

Understanding modern voice communication

Making and receiving calls in Teams

Using a new or existing phone number

Getting comfortable using Teams as your phone

Communicating with others using our voice is a basic human activity that began when man first walked the earth. Doing so with someone at a distance has only been an option for most people since the late 1800s with the advent of the telephone. Today, Internet apps such as Skype have changed the game for voice communication, and Microsoft Teams is the next evolution.

In this chapter, you discover how Teams can act as the phone system in your organization. You learn how to make and receive calls using Teams. You find out how phone numbers work in Teams and how you can make calls without them. Also, you learn a bit about the history of phone numbers and how you can set them up through Teams to work with the traditional phone system.

Making Phone Calls in Teams

In our office in Seattle, Washington, we don’t have a phone system or even any traditional phones. Instead, we have ...