Chapter 3. Small Business Voice Communications with Microsoft Response Point

Filling the gap between consumers and enterprise customers, a small business group inside Microsoft Research (MSR), now called the Communications Innovation Center (CIC), which is part of the Microsoft Startup Business Accelerator program, gave birth to a new, highly innovative, small business IP phone system in 2007. Using existing Microsoft voice technologies such as speech recognition through award-winning products such as Microsoft Speech Server and voice communication and collaboration solutions such as the Microsoft Unified Communications platform, the CIC built a best-of-breed IP phone system with Microsoft Response Point targeting a small business ...

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