Chapter 7. Customizing Voice Applications

Outside of integrating the Microsoft Unified Communications platform with the Microsoft Office suite, the most competitive feature of Microsoft’s Unified Communications solution versus other competitors is the open platform for third-party application development and integration made available through Microsoft Visual Studio and other development tools.

Many other competitors lock down their Unified Communications applications, forcing customers to use only their tools, making the end user open yet another application on the desktop, and by not integrating these services into applications that end users leverage on a daily basis, such as the Microsoft Office suite.

This chapter outlines ...

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