16. Troubleshooting Your Internet Connection

It’s Great When It Works, but...

Browsing the Internet is great fun and very useful. In fact, watch as I instantly transfer millions of dollars from my secret Swiss bank account to... wait a minute, what’s a “404 Server Not Found Error”? What’s going on? Did the modem disconnect? Is the IRS closing in on me? Help! Where’s my money?

If you’ve used the Internet for any length of time, this scene might seem all too familiar—except for the bit about the Swiss bank account. (A guy can dream, can’t he?) Connecting to the Internet and using the Web is an amazingly user-friendly experience, yet we can’t escape that it’s a staggeringly complex system. If something goes wrong at any step along the way between ...

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