Troubleshooting skills are essential for computer administrators and even self-sufficient users of modern computers. Resolving problems in operating systems depends on an understanding of troubleshooting processes and tools. Users often measure their satisfaction with the services support professionals provide based on the time it takes to fix their problems.
The master troubleshooter has an understanding of the tools and techniques available. Effective administrators understand the two primary topics of this chapter: troubleshooting processes and troubleshooting tools. These two important topics are covered throughout the following sections: