Creating a Communications Plan

A communications plan is the framework for how information about your organization is shared among those who need it. This plan will be different during an incident than during normal day-to-day operations. Communications techniques and content will also differ depending on whether the audience is internal or external. Determining communications policies that deal with incident response likely will represent some of the most difficult decisions a company must make. Err on the side of disseminating too much or the wrong pieces of information and you run the risk of negatively impacting the perception of your organization or—worse—clouding key information, thereby causing the intended recipient to miss it. And providing ...

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