Troubleshooting skills are very important for server administrators. Resolving problems in modern operating systems requires an understanding of common troubleshooting processes and tools. Users often measure their satisfaction with the services administrators provide based on the time it takes to fix their problems.
The master troubleshooter understands the tools and techniques available to her. Habile administrators understand the two primary topics of this chapter:
- Troubleshooting Processes and Procedures
- Troubleshooting Tools
Introducing Troubleshooting Processes and Procedures
Troubleshooting processes and procedures are used to resolve problems as quickly as possible. Frequently, they are established ...