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Middle Management Acumen by Lisa Haneberg

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EFFECTIVE RELATIONSHIP BUILDING

Management is a social act, and conversations are your currency to generate excellence and bring out the best in others. This means that relationships through conversations produce results and success; and the better the quality of these relationships, the better the thinking, actions, and overall results (see the figure, “Reinforcing Engine of Success,” which demonstrates this concept).

If you erode relationships, you also will erode results. Luckily, the reverse is also true, and building relationships improves results. Conversations are a form of communication, and all middle managers rely on good communication for all their daily operations, on a large and small scale. An overused term if there ever was ...

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