5

Operational Meltdown

Can anything ever be wrong with having a growing top line? Can there ever be a problem when you combine that robust top line with a rigorously lean operation?

Actually, yes, there can be. Combining an attempt at rapid growth with a too-skinny operational model can lead to a situation where there’s too much work to do and not enough people or other resources to do it well.

When that happens, your business will feel the stress.

There often comes a point in the life of a midsized business when it goes from happily hectic and busy to unhappily overwhelmed and chaotic. That’s when the wheels come off the bus. That’s when employees start quitting without giving notice; customers begin complaining about poor service; and vendors, ...

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