CHAPTER 1The Art of the Tech
ITINERARY
• Objective 1.01 How Computers Work
• Objective 1.02 Dealing with Customers
• Objective 1.03 Troubleshooting Methodology
When a mission-critical computer goes down, regardless of the industry, people get upset. Workers can’t work, so they feel guilty. Employers can’t get products out on time, so they feel anxious. Supervisors blame employees for fouling things up, or at least the employees fear such blame, even if they did not break the machine.
Into this charged atmosphere comes the tech, ready to fix the computer and move on to the next challenge. To accomplish this task, the tech requires three things. ...
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