Manners Drive Success

In today's fiercely competitive business arena, understanding business etiquette and protocol intelligence gives training professionals the “edge” to cultivate new clients and ensures long-lasting, productive relationships with existing clients. Buyers of goods and services respond positively to business leaders who exude courtesy, a confident image, trust, and reliability. These skills are essential for business survival and success.

Etiquette and protocol intelligence positions you to build an effective team. It defines appropriate and inappropriate business behaviors between superiors and subordinates, co-workers, professional associates, and friends. This intelligence empowers you to create a productive environment ...

Get Mind Your Business Manners now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.