AFTERWORD

THE PAIN AND HOPE OF THE GREAT DISLOCATION

We didn’t set out to change the way we manage people and the ways they learn. We just discovered that these changes were already occurring all over the world, but not many seemed to have noticed.

In 1972, using a tape recorder and his insatiable curiosity, Studs Terkel traveled around America and talked with working people about their jobs. The result was a landmark book titled Working: People Talk About What They Do All Day and How They Feel About What They Do.1

In 2016, the raw, unedited tapes were broadcast on NPR in a series they called “Working Then and Now.”2 The interview that stands out for us is a conversation with Gary Bryner. In the original interview in 1972, Gary talked with Studs ...

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