To manage minds and not hands, you need to discard the old dichotomy of formal training and informal learning. This arbitrary distinction is not very helpful in a managing minds world. We believe a more useful distinction is whether learning is push or pull.

Before you can begin to transform your organization into one that manages minds, you need to acknowledge that most people are not going to learn what they need to be most efficient on the job in a traditional “push” training setting, whether it is a one-hour class, a two-day seminar, or an e-learning program. Instead, learning is a continuous process. What is learned becomes evident and measurable over time. It cannot be measured from Level 1 assessment forms collected ...

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