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Mining the Talk: Unlocking the Business Value in Unstructured Information by Jeffrey Kreulen, Scott Spangler

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4. Mining the Voice of the Employee

In this chapter, we show how Mining the Talk methods can be used to play a critical role in organizational communication. Employee talk can be an inexhaustible resource for innovative ideas and process improvements. Mining the Voice of the Employee is a critical step to letting that voice be heard.

Business Drivers

The problems of how to foster valuable dialog in a large hierarchical organization are well known. In his autobiography, Thomas J. Watson Jr. refers to the tremendous challenges that were involved with IBM’s rapid growth in the 1960s. It was always Watson’s goal to keep the lines of communication open between employees and management as the company increased exponentially in size.

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