As Patrick Flanagan of Simon Malls explained earlier in the book, mobile provides a unique and mostly untapped avenue to engage shoppers at the point of sale.
There is more than a bit of irony in the fact that arguably the most innovative retailer when it comes to mobile is Hipcricket client Macy’s, the venerable department store that first opened its doors in 1858.
For several years, Macy’s has used mobile to make its advertising interactive and to grow its database.
In early 2011, Macy’s developed a differentiating in-store program called Backstage Pass that gave shoppers access to 30-second videos that provided fashion tips and a behind-the-scenes look at clothes from Bobbi Brown, Sean “Diddy” Combs, Tommy Hilfiger, Michael Kors, Greg Norman for Tasso Elba, Rachel Roy, Irina Shabayeva for I.N.C., and Martha Stewart.
Later that year, the program went mainstream with a Macy’s Backstage Pass television spot that showed how quick response (QR) codes work and offered customers the chance to win Macy’s shopping sprees. Starring Combs, Hilfiger, Roy, Jessica Simpson, and Stewart, the 30-second spot aired nationwide.