Model Business Letters, Emails and Other Business Documents, 7th Edition

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The importance of building relationships – both orally and in writing

No one has a job that requires them to work alone. We must all interact with various levels of staff – with bosses, managers, supervisors, colleagues and co-workers, and with junior staff. We liaise constantly with internal and external customers. The key to your success in your job and in your career will not be gaining more paper qualifications. Your success will depend on your ability to develop relationships.

Communication is our lifeblood, and it’s the lifeblood of any organisation. Excellent communication skills are probably the most important career and personal skills you can possess. But people aren’t just ‘born’ writers or speakers. The more you write and the ...