Model Business Letters, Emails and Other Business Documents, 7th Edition

11

Orders and their fulfilment

Placing orders

Printed order forms

Most companies have official printed order forms (see Figure 11.1). The advantages are:

• such forms are pre-numbered and therefore reference is easy
• printed headings ensure that no information will be omitted.

Printed on the back of some forms are general conditions under which orders are placed. It is usual to refer on the front to these conditions, otherwise the supplier is not legally bound by them.

Letter orders

Smaller companies may not have printed forms but instead place orders in the form of a letter or email. When sending an order by letter or email, always ensure accuracy and clarity by including:

• an accurate and full description of goods required
• catalogue ...