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Letters requesting payment
Tone
When a customer does not pay an account promptly, it is always annoying to the supplier. It’s important, however, to write in a very courteous manner rather than allow any suggestion of annoyance to creep into the correspondence. It may be better not to write at all and instead telephone tactfully to find out why the payment has not been made. In difficult cases it may even be good policy to accept a part payment rather than resort to legal action, which would be both expensive and time-consuming.
CAUTION
There may be several good reasons why a customer fails to pay on time, some of them deserving sympathy. ...
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