Model Business Letters, Emails and Other Business Documents, 7th Edition

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Internal correspondence

The internal memorandum

Before email took over, the most common way to communicate with someone inside your own organisation was using a memorandum. These would be printed messages, sometimes enclosed within reusable envelopes. They would be dropped into employees’ in-trays on their desks, or sent within branches of the same company via internal mail.

These days, email is now the usual method for internal communication. However, I do know of some government departments and other organisations where memos are still used, so in this chapter we’ll take a look at this document. All the messages in this chapter can of course be used as emails.

Traditional memo headings are To, From, Date and Subject or To, From, Date ...