21
Complaints and adjustments
Handling complaints
No matter how good our intentions and efforts, there are bound to be occasions when it is necessary to deal with a complaint, or even to make one. Complaints may be necessary for several reasons, such as:
- wrong goods received
- poor service
- unsatisfactory quality of goods
- late delivery
- damaged goods
- prices not as agreed.
Complaining about goods
It’s always a good idea to keep your receipt for everything you buy, and then if there’s a problem go back to the shop or vendor as soon as possible. Explain what the issue is (being assertive, not aggressive) and say what you expect to be done about it. Hopefully the person in charge will deal with your issue satisfactorily, but if you are still ...
Get Model Business Letters, Emails and Other Business Documents, 7th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
