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Modeling Service Systems by Ralph D. Badinelli

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OTHER TITLES IN OUR SERVICE SYSTEMS AND INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION

Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Editors

  • Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming

  • Designing Service Processes to Unlock Value by Joy Field

  • Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros

  • Achieving Service Excellence: Maximizing Enterprise Performance Through Innovation and Technology by Carl M. Chang

  • Service and Service Systems: Provider Challenges and Directions in Unsettled Times by Steve Baron, Philip Hunter-Jones, and Gary Warnaby

  • Service Thinking: The Seven Principles ...

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