Modeling Service Systems

Index

Notes: Page numbers followed by “f ” represents figures and “t” represents tables

abductive adaptation, 148

abductive reasoning, 113–116

abstraction, of real system, 25

access rights, 40–41

activities, service, 41–46

by engagements, 49–50

context and, 50–51, 52f

data elements of, 43

decision, 50

example of, 44–45, 45f

journey and, 51, 53

rules for, 43

actors, service, 33–34

adaptation

abductive, 148

deductive, 146–147

in decision model, 144–148

inductive, 147–148

learning and, 66–67, 144–148

for model building, 148f

agency, 34

agents, 36–38

API economy, 89

application process, 42f

authorization, 46–47

Big Data Analytics, 141

big data and machine learning, 142–144

extant knowledge versus new knowledge, 143–144

know-how versus know-that ...