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Modeling Service Systems by Ralph D. Badinelli

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References

Allee, V. 2009. “Value Creating Networks: Organizational Issues and Challenges.” The Learning Organization Special Issue on Social Networks and Social Networking 16, no. 6, pp. 427–42.

Alter, S. 2011. “Making a Science of Service Systems Practical: Seeking Usefulness and Understandability While Avoiding Unnecessary Assumptions and Restrictions.” In The Science of Service Systems, eds. H. Demirkan, J.C. Spohrer, and V. Krishna, 61–72. New York: Springer.

Badinelli, R.D. 2010. “A Stochastic Model of Resource Allocation for Service Systems.” Service Science 2, no. 1, pp. 68–83.

Badinelli, R. 2012. “Fuzzy Modeling of Service System Engagements.” Service Science 4, no. 2, pp. 135–46.

Baines, T., and H. Lightfoot. 2013. Made to Serve: How ...

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