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Models and Applications in the Decision Sciences: Best Papers from the 2015 Annual Conference by Merrill Warkentin, Decision Sciences Institute

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12. Dimensions of Patient Care Quality: An Empirical Framework

Subhajit Chakraborty, Coastal Carolina UniversityHale Kaynak, The University of Texas Rio Grande Valley

Abstract

We offer a comprehensive instrument to measure patient care quality (PCQ), which captures various aspects of health-care services that patients receive in full-service hospitals in the United States. The proposed PCQ dimensions were empirically validated using an online survey and confirmatory factor analysis. Research and managerial implications are also discussed.

Introduction

In extant literature, there are several studies that have investigated different issues affecting the quality of patient care available to patients but as a narrow focused endeavor. Patient safety, ...

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