Modern Management: concepts and skills, 14/e

Clarifying Job Activities of Managers

Clarifying the job activities of managers is even more important than dividing the job activities of nonmanagers because managers affect large portions of resources within the management system. Responsibility gaps, for instance, usually have a more significant impact on the management system when they relate to managers than when they relate to nonmanagers.

One process used to clarify management job activities “enables each manager to actively participate with his or her superiors, peers, and subordinates in systematically describing the managerial job to be done and then clarifying the role each manager plays in relationship to his or her work group and to the organization.”¹⁰ The purpose of this interaction ...