17 Controlling, Information, and Technology

Target Skill

Controlling Skill: the ability to use information and technology to ensure that an event occurs as it was planned to occur


To help build my controlling skill, when studying this chapter, I will attempt to acquire:

  1. A definition of control

  2. A thorough understanding of the controlling process

  3. Insights into the relationship between power and control

  4. An understanding of the role of information in the control process

  5. An appreciation of the importance of an information system (IS) to an organization

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