Some of the readers may remember earlier versions of the phone tree system. Still in use today, picking up a phone and dialing a number for assistance usually meant listening to a prerecorded message telling them about their options. Pressing the correct button would lead them to the help they were seeking. However, it was often never that simple.
The phone tree system became overused. The monotone voices would list out your options, and you could swear that the assistance you needed was always the last option. Callers would often be led down a complicated and frustrating path of choosing one option after ...
