Chapter 9. The Moral Leader

Dick Harrington is CEO of The Thomson Corporation, a global electronic information company that sells the financial information systems that help power the New York Stock Exchange. On September 11, 2001, Dick was in London for a meeting of his Board of Directors. He was talking on the phone with his Connecticut headquarters when he got word of the attack on the World Trade Center. Harrington, along with the other members of his executive team in London, was thunderstruck. Over 2,200 Thomson employees worked in the neighborhood of the World Trade Center, with offices of about 200 employees in the twin towers themselves. It would be days, even weeks, before they knew for certain that 11 of their employees had been killed, ...

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