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More Agile Testing: Learning Journeys for the Whole Team by Lisa Crispin, Janet Gregory

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Chapter 4. Thinking Skills for Testing

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The Oxford English Dictionary defines soft skills this way: “personal attributes that enable someone to interact effectively and harmoniously with other people.” “Soft” seems to imply that these skills are easier to learn or less important than “hard” skills such as technical competencies. There’s a lot of debate over the best term to describe these abilities. Some like to call them people skills. We prefer the term thinking skills, because in addition to our relationships with people, these skills apply to other areas such as problem solving, understanding the business domain, using the right thinking style ...

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