CHAPTER SEVENPay Attention to the Janitor

Be generous and understanding.Let no one come to you without feelingbetter and happier when they leave.Be the living expression of God’s kindness:with kindness on your face, kindness inyour eyes, kindness in your smile,kindness in your warm greeting.


JOURNALIST DAN WOODING once wrote, “The other day, a friend asked me which of the thousands of interviews I have done over the years had impacted me the most. That was an easy one to answer. It was with Mother Teresa of Calcutta, the ‘Saint of the Gutters.’”12 Countless other journalists have made similar statements.

One reason Mother Teresa touched people so deeply was that she made them feel heard and valued. She understood that at the most ...

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