Which Path Are Your Employees On?

When employees are managed in the heavy-handed and relatively insensitive manner that is traditional in most workplaces (and that produces actions such those listed above), the employees often feel irritated or frustrated with their managers. They may also feel angry, mistreated, underappreciated, or stressed. In other words, employees often walk around with negative feelings because of their interactions with their managers. (This is, I think, one of the dirty little secrets of the modern workplace. Nobody likes to admit that managers and supervisors often turn off their employees as an accidental side effect of their efforts to lead them!)

Exhibit 2-1 illustrates a view of employee behavior based on the idea ...

Get Motivational Management: Inspiring Your People for Maximum Performance now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.