Checking the Mirror: How Your Behavior Drives Their Attitudes

As a new manager, Juanita is at first going to think that she cannot control how her people feel. If the employees show up at her bookstore with negative attitudes and don't seem to take personal responsibility for making things better, what can she do about it? Managers can tell people what to do, but they can't tell them how to feel. In fact, some people would argue that it's none of the manager's business how employees feel about their work, as long as they do it. Their feelings are private and have nothing to do with their work.

Is a Poster Worth a Thousand Moods?

Many managers actually do try to tell employees exactly how to feel—and then get frustrated that the instructions ...

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