The Importance of Recognizing Emotional Frameworks

You can think of your challenge as managing employees to keep them in the top right quadrant of the Work Emotions Grid as much of the time as possible. We will explore techniques for doing so later in the chapter, but first it is important to recognize that you can only manage something if you are aware of it and can observe it clearly. If you don't have a good view of something, how can you control it?

Using Observational Tools

To manage work emotions, you need to make sure you have a good clear view of them. You need to make sure you are aware of how your people are feeling. Can you think of any tools or techniques you might use to do so?

One way of course is to ask people how they are feeling. ...

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