Good Feedback Makes Excellence More Visible

In this chapter, we will explore the art of feedback by, first, understanding how you can design it so as to help employees see their work more clearly. And second, we will look at several levels or stages of feedback to see how you can move from basic to more advanced (and effective) forms over time with your people.

As the definition of feedback points out, the purpose of feedback is to help the employees improve their performance. Feedback needs to contribute to learning. It can do this in a simple way, by allowing employees to fix a result, and it can also contribute in a more sophisticated way by helping employees learn to improve the work process that produced the result. Feedback also contributes ...

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