Foreword

While working with mid-sized companies and Fortune 500 firms across the globe, I can state unequivocally that the most successful organizations tether their operational management and practices thereof, firmly to their overall strategy.

Companies with sustained performance have a well-defined and articulated purpose—their why. From this they develop a strategy that reflects and responds to their customers’ requirements and they willingly adapt their business practices as necessary to consistently meet customer expectations and to remain aligned to strategy.

This book guides business leaders in taking the steps to move their business into the “express lane.” Even more importantly, it does so in a way that is simple and straightforward ...

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